Last Updated: August 28, 2026
This Shipping Policy describes how KavachX Solutions ("we," "our," or "us") handles dispatch and delivery of goods after an order is confirmed and payment terms are met. Related rules appear in our Terms and Conditions.
1. Order Processing
- Orders are processed after confirmation and clearance of the required payment (typically 100% advance unless otherwise agreed in writing).
- Many items are made or prepared to order. Production generally begins only after payment confirmation.
- Indicative readiness / dispatch is typically within 30 days after payment confirmation, unless a different timeline is stated on the quotation or order confirmation.
2. Shipping / Delivery Methods
- Goods may be delivered by our arranged transport, a third-party carrier, or collected from our warehouse / depot by prior arrangement.
- Unless the quotation expressly includes freights, transportation is extra and may be charged based on destination, load size, and vehicle requirements.
- Delivery is subject to road access, site readiness, and local restrictions at the delivery address you provide.
3. Delivery Area
- We primarily supply within India. Serviceability of a specific pin code or site is confirmed at order time.
- Remote or restricted locations may require additional time or charges, or may need buyer-arranged pickup.
4. Delivery Timelines
- Any delivery date shared is an estimate, not a guaranteed appointment, unless we confirm otherwise in writing.
- Delays may occur due to production load, transport disruptions, weather, force majeure, incomplete buyer details, or unpaid freight/charges.
- We will make reasonable efforts to keep you informed of material delays.
5. Shipping Charges
- Freight, unloading, and handling charges (if any) will be communicated before dispatch or as stated in the quotation.
- Octroi, entry tax, parking, labour for unloading, or other local charges at destination are generally for the buyer’s account unless agreed otherwise.
6. Risk and Inspection
- Please ensure someone authorised is available to receive and check the consignment.
- Inspect packing and goods on receipt. Report transit damage or shortage preferably within 48 hours with photographs and consignment details.
- Risk in the goods may pass on dispatch or delivery as set out in the order documents / Terms.
7. Failed Delivery / Wrong Address
- If delivery fails because of an incorrect address, inaccessible site, or buyer unavailability, re-delivery or return-to-origin costs may be charged to the buyer.
- Please provide accurate delivery and contact details at the time of order.
8. Tracking
Where a carrier provides a tracking reference, we may share it on request. For dealer portal orders, status updates may also be available through your account / track-order facilities where enabled.
This Shipping Policy was last updated on August 28, 2026