Refund Policy

Last Updated: August 28, 2026

This Refund Policy explains when cancellations, refunds, replacements, or credits may apply for orders and payments made to KavachX Solutions ("Company," "we," "our," or "us"). It should be read together with our Terms and Conditions.

1. Nature of Our Products

Many of our products (including aluminium / UPVC profiles, frames, shutters, glass configurations, and related components) are made or prepared to order based on custom sizes, colours, and specifications. For that reason:

• Orders confirmed and paid are generally non-returnable for change of mind
• Refunds after production has started are typically not available, except where required by law or expressly approved by us

2. Cancellation Before Production

• If you cancel an order before production has started and before materials are allocated/cut, we may approve a full or partial refund at our discretion, less any non-recoverable charges (payment gateway fees, administrative costs, special procurement already incurred).
• Cancellation requests must be sent in writing to the email or phone listed below, with the order / quotation / payment reference.

3. Cancellation After Production Has Started

• Once an order is in production or has been manufactured/dispatched, cancellations are generally not accepted.
• No refund will normally be issued for buyer-side changes of size, colour, profile, quantity, site readiness issues, or incorrect buyer-provided measurements.

4. Defective, Damaged, or Incorrect Supply

We will assess claims if goods are:

• Damaged in transit (report promptly with photos and packing details)
• Materially defective in manufacture
• Materially different from the confirmed order specification due to our error

Where a valid claim is accepted, we may at our option:

• Repair or replace the affected goods
• Supply missing items
• Issue a partial or full refund for the affected portion
• Provide store credit against a future order

Please notify us preferably within 48 hours of delivery for transit damage or visible shortage, and within a reasonable time for latent manufacturing defects.

5. Payment Gateway / Duplicate Payments

• If a payment succeeds more than once for the same order due to a technical issue, contact us with transaction IDs. After verification, the duplicate amount will be refunded.
• Failed transactions that were never credited to us are handled by your bank / payment provider; if an amount was debited and not settled to us, we will cooperate with the payment partner to resolve it.

6. Refund Method and Timeline

• Approved refunds are processed to the original payment method where possible (bank account, UPI, or payment gateway).
• After approval, refunds are typically initiated within 7–10 business days. Actual credit timing depends on your bank or payment provider and may take additional days.
• We are not responsible for delays caused by banks, card networks, or payment gateways after we have initiated the refund.

7. Non-Refundable Situations

Except where mandatory law requires otherwise, refunds are not available for:

• Change of mind after confirmation / payment
• Incorrect measurements, colours, or specifications provided by the buyer or dealer
• Site delays, installation issues, or third-party labour arranged by the buyer
• Normal wear, misuse, improper storage, or unauthorised alteration
• Quotations that expired or were never converted into a confirmed paid order

8. How to Request a Refund

Email or call us with:

• Order / quotation number
• Payment reference / transaction ID
• Reason for the request
• Supporting photos or documents (if claiming damage or defect)

We will review the request and respond with the outcome and next steps.

9. Changes to This Policy

We may update this Refund Policy from time to time. The updated policy will be posted on this page with a revised "Last Updated" date.